Tenant Services
Quick access to everything you need as a Vancor tenant — maintenance requests, rent info, and more.
Emergency? Call Us Now
For urgent after-hours emergencies (flooding, fire, gas leak, no heat in winter), call immediately.
Submit a Maintenance Request
Something broken? Leaky faucet, appliance issue, or other repair? Submit a work order and our maintenance team will respond promptly.
Submit RequestHow Do I Pay Rent?
Learn about available rent payment methods including e-transfer, pre-authorized debit, and other options. Set up hassle-free automatic payments.
Payment InfoGive Notice to Move
Planning to move out? Submit your notice to vacate. Please provide at least 60 days written notice as required by your lease agreement.
Give NoticeUpdate My Information
Changed your phone number, email, or emergency contacts? Keep us updated so we can reach you when needed.
Update InfoContact Us
Have a question about your lease, building policies, or anything else? Reach out and we'll get back to you within 1 business day.
Send EmailApply for a Rental
Looking for your next home? Browse our available rentals and submit an application. We make the process simple and transparent.
Browse RentalsFrequently Asked Questions
How do I submit a maintenance request?
Email us at info@vancorgroup.com with your unit number, name, and a description of the issue. For emergencies, call 519-242-0277 immediately.
What are my rent payment options?
We accept e-transfer, pre-authorized debit, and cheques. Contact us to set up automatic payments for convenience.
How much notice do I need to give before moving?
A minimum of 60 days written notice is required. Submit your notice via email or contact our office directly.
Who do I call for an emergency?
Call 519-242-0277 immediately for any urgent emergency including flooding, fire, gas leaks, or loss of heat in winter. We have 24/7 on-call staff.
Need to reach us?
Our office is open Monday to Friday, 9am – 5pm. For after-hours emergencies, our on-call staff is available 24/7.